As we all know 90% of communication is non-verbal and in business, nonverbal communication can affirm or belie the words actually being spoken. When verbal and nonverbal communication messages act in concert, information is communicated more effectively and with better results. So why do most business communication courses completely fail to address this enormous piece of the equation?
This three part comprehensive course covering verbal, non-verbal and written communication will show you how to build the kind of relationships you want with your employees and peers, develop and improve your own personal brand and image, get your message across and heard by all levels of the organization and use a variety and mix of mediums to share your message in effective and unique ways.
This is the only comprehensive course that will provide you with insight and knowledge into how to enhance and leverage your verbal, non-verbal and written communications in the workplace. You will take these key concepts back to your organization:
" How all forms of communication affect your personal branding and image
" How to determine what medium/s to communicate with and when and how to get the best result
" Gain a better understanding of your communication style with a DISC assessment
" Spoken: one-to-one communication and effective public speaking
" Non-verbal: Understand non-verbal codes, cues and behavior
" Assess your own inherent body language towards employees and peers and what you are really telling people
" Written communication: business, online, emails and social media - How to leverage them all and make them work for you
" How to have difficult conversations and resolve conflict in your team
" The art and power of storytelling in a business setting
" Communicating as team cheerleader vs communicating as team coach
" Tips for communicating with diplomacy, tact and persuasion